Features & Functions of SAP Customer Relationship Management (SAP CRM)

mySAP Customer Relationship Management (mySAP CRM) offers features and functions in the areas like Marketing to improve the effectiveness of marketing activities with functionality for marketing planning, campaign management, lead management, marketing analytics, customer segmentation. Sales optimize all sales channels with functionality for sales planning and forecasting, organizational and territory management, account and contact management, activity management, opportunity management, quotation and order management, contract management, and incentives and commissions management. Service exploit the profitability potential of your service organization with functionality for multichannel service, resource planning and optimization, customer service and support. Analytics evaluate business performance with a full range of analytical capabilities. E-commerce which helps turning Internet into a profitable sales channel with functionality for e-marketing, e-selling, e-service, and e-analytics.

Training Information:

ACESAP offers implementation team training in all major SAP application areas. We strive to help develop the SAP skills and knowledge needed to compete in the current employment market and adapt to future changes. Whether you have a large group to train at one location, or smaller numbers of staff spread throughout the country, we can customize training for your functional or technical teams in all areas of SAP and mySAP. We can offer you custom training in all sub-modules of the SAP, mySAP, and NetWeaver product line.

Program: SAP Customer Relationship Management (SAP CRM)

Day 1

·                           CRM Business partners

·               CRM Opportunities

·               CRM Products

·               CRM content management

·               User control in Master data

Day 2

CRM Sales and Service